Administrative support
Organize inboxes, documents, task lists, and recurring back-office work.
AI-assisted business support
Back-office support for busy small businesses.
Driven Office Solutions helps small teams across industries stay on top of customer follow-ups, scheduling, and the administrative work that keeps the business running. Based in Mishawaka, Indiana, we support small businesses remotely nationwide.
Explore our services Talk through your needsWhere we can help
Choose the support that fits your team. We use AI to assist with tasks such as drafting and summarizing, with human review before customer-facing work goes out.
Customer service and follow-ups
Send agreed reminders, track replies, and route customer service questions to the right person.
Appointment scheduling
Coordinate bookings, confirmations, and rescheduling within your team’s guidelines.
Lead management
Log new inquiries, assign next steps, and track open opportunities.
CRM management
Update records, clean up duplicates, and keep pipeline stages current.
Recruiting assistance
Organize applications, coordinate interviews, and send approved candidate updates. Your team makes hiring decisions.
Sales and estimate follow-ups
Check in on open quotes and proposals, record responses, and flag next steps for your sales team.
AI-assisted business operations
Set up repeatable workflows, draft routine messages, and summarize activity for human review.
Featured pilot for residential HVAC
Give open estimates a next step.
We follow up by email on installation or replacement estimates you’ve already sent. Your team handles technical, pricing, and scheduling decisions. Each week, you’ll see estimates contacted, customer replies, and bookings confirmed in your system.
Discuss the HVAC pilotWhat would you like help with?
Start with a 15-minute conversation about the work you want to hand off, the tools your team already uses, and what a successful first month would look like.
Contact Driven Office Solutions